Terms and Conditions

By renting with us, you agree to the following terms and conditions

All bookings are made through this website.
A valid email and phone number are required upon checkout.
The full price for the rental must be paid at checkout.
If you require a last minute rental, please send us a message on our instagram (@bestdressednz) to see if it is available and can be organised!
If you go to book and see it is unavailable, feel free to send us a message on our instagram (@bestdressednz) to confirm availability as it may be available.

Postage includes overnight courier postage to you and a return bag to send it back in. Postage rates may differ based on garment size and packaging requirements, as larger shipping bags result in higher courier costs.

Receiving your parcel:

Your order will be sent two working days prior to the date you have booked to receive it. We use multiple carriers overnight courier service with a delivery target of 1-2 working days (carrier depends on pricing).
Your parcel will include your garment and a return courier bag to post it back in.
We will provide proof of postage (your tracking number) upon dispatch.

Returning your parcel:

Please return the garment using the provided return bag. This is very important because if we can't see it has been scanned in, you are liable to pay late fees if it is not back with us on time.
The Parcel must be handed in over the counter (NO DROP BOXES) of an NZPOST Shop by 2pm on the last day of your rental period by 2pm.
Weekday Return Example: If your rental period ends on a Thursday, your garment must be posted back by 2:00pm on Thursday using the prepaid return bag provided.
Weekend Return Example: If you receive your dress on a Thursday or Friday and select a standard 3-day hire, your rental would ordinarily be due back on Saturday or Sunday. However, as weekends are not working days, your return date is automatically extended to the next working day. This means your garment must be posted back by 2:00pm on Monday using the prepaid return bag provided.

If it is more convenient for you, you are welcome to post your rental back on the Saturday or Sunday instead.

Late Fees

Late fees will apply if the parcel has not been scanned by this time
If the parcel is returned after 2pm, and is not back with us the next working day, a $15 late fee will apply for each working day it is not received.
Late Fee example: If your parcel was posted back after 2pm on Monday and was not back with us until Wednesday, a $15 late fee would be charged. To add, if it was back with us on Thursday, the late fee would increase to $30.

Failure to return your garment by the agreed return date will result in the full rental fee being charged. Even if this fee is applied, you are still required to post the garment back the following day to avoid additional late fees of $15 per day.

For example, if you do not post the garment back on the Monday it is due, you will be charged the full rental fee. You must then return it on Tuesday. If it is not returned, a late fee of $15 will be charged for each additional day the garment is not received.

Pickup is located in Te Atatū Peninsula, West Auckland.

Picking up your order:

Pickup is available from 10am-8pm on the day that you select upon booking.
You will receive the address for collection when your order is ready to collect. Our address is approximately a 1 minute drive from the Te Atatū Peninsula Community Centre.

Returning your order:

Your rental must be returned on the last day of your rental period by 8pm (this is shown when booking your dates).
Weekday Return Example: If you select a standard 3-day hire and collect your dress on Tuesday, your final rental day will be Thursday. Your dress must therefore be returned by 8:00pm on Thursday.
Weekend Return Example: If you collect your dress on a Thursday or Friday and select a standard 3-day hire, your rental would ordinarily be due back on Saturday or Sunday. However, as weekends are not working days, your return date is automatically extended to the next working day, meaning the dress must be returned by Monday at 8:00pm.
If it is more convenient for you, you are still welcome to return your rental on the Saturday or Sunday.

Picked up your garment but would like to post it back?

If you prefer to return your garment by post, please arrange this at the time of booking by contacting us here. Our scheduling is based on items being physically returned the next working day, as posted returns take longer to get back to us.
Failure to inform us in advance that you intend to post the item back may result in other customers' bookings being delayed or cancelled; therefore, the full rental fee will be charged.
We can provide a return postage bag for $8.50 to make the return process easier for you!

Late fees:

Failure to return the garment by 8pm on the last day of your rental period by 8pm will result in a $15 late fee per day.
Example: If your garment is due to be returned by Monday at 8pm and it is not received, a $15 late fee will be applied. If it is still not returned by Tuesday at 8pm, the late fee will increase to $30, and will continue to increase by $15 for each additional day the garment is not received.

Please do not return garments after 8pm. The return container is brought inside at this time, and any items left outside after 8pm are done so at your own risk.

If a garment is returned after this time and is affected by weather conditions or is lost or stolen, you will be held responsible for any damage or replacement fees associated with the garment.

You are responsible for any damage to the garment.
If you notice any damage upon receiving it, you must report it within 12 hours. Any damage reported within this timeframe will not be your responsibility. Please report this to us via email (macy@bestdressednz.com) or DM us on our instagram @bestdressednz.
Please do not wash the garment yourself - all laundering is handled by us.
We understand that minor stains or damage can happen. If this occurs, please inform us as soon as possible by email (macy@bestdressednz.com) and/or DM our instagram @bestdressednz.
We will attempt to clean or repair the item; if this is unsuccessful, a repair or dry-cleaning fee may apply. Heavily stained or damaged garments may incur an additional fee due to the extra cleaning/repairs required.
If any damage (including stains) is beyond repair or the garment is deemed unsuitable for future rental, you will be liable to pay for the full retail value of the garment to cover replacement.

We DO NOT provide refunds or store credit if:

The garment doesn't fit you, or you change your mind. We are happy to answer all your questions beforehand, but the final decision is your responsibility.
Please message us with any questions via email (macy@bestdressednz.com) or DM us on our instagram @bestdressednz.

Full store credit may be issued in the following cases:

If your garment does not arrive in time due to NZPOST delays, despite being dispatched on time (two working days prior to your event date), you will be offered store credit equal to the full rental fee, including postage.
Store credit equal to the full rental amount will be issued if a cancellation is made at least two working days prior to your collection date, or two working days prior to your dispatch date for postal orders. Cancellations made after this timeframe are NOT be eligible for store credit.
Cancellation pickup example: If your order is due for in-store pickup on a Friday, you must cancel by the end of day Tuesday to be eligible for a full store credit.
Cancellation postage example: If your garment is being posted and due to arrive by Friday, it will typically be dispatched on Tuesday (for Friday day events) or Wednesday (for Friday night events). In this case, you must cancel by the Thursday (for Friday day events) or Friday (for Friday night events) of the previous week to be eligible for a full store credit.

Full refunds may be issued in the following cases:

If you receive your garment in an unwearable condition due to damage or extensive staining, you will be eligible for a full refund. Please note that, as this is a dress hire business, minor marks or light staining may occasionally be missed. In these cases, we may offer a partial refund if you are still happy to wear the garment.
However, if you are not happy to wear the garment due to damage, extensive staining, minor marks or light staining, you are required to return it the following day in order to receive your full refund. In these situations, the “next working day” policy does not apply, and return must be made the very next day regardless of whether it falls on a weekend or public holiday. The garment will then be assessed by us upon return to confirm it meets the criteria for a full refund.
Return example for a full refund: If a pickup order is collected on Friday and you find the garment is unwearable, it must be returned on Saturday to be eligible for a full refund. If a posted garment is delivered on Friday in an unwearable condition, it must be returned or sent back on Saturday for a full refund to be considered.
A full refund can also be issued within 24 hours of making your booking. For example, if you made the booking at 4pm on Tuesday, you have until Wednesday 4pm to cancel it and get a full refund.
However, if you book a garment for postage at 4pm on a Tuesday and it is already scheduled to be posted the following day (often before 2pm), and you choose to cancel before it has been dispatched, you will not be eligible for a full refund or store credit. This is because the cancellation falls within 48 hours of the dispatch date.
The same applies to pickup orders. For example, if you made the booking at 4pm on a Thursday to be collected the following day (Friday), if you cancel your order you will not be eligible for a full refund or store credit. This is because it is within 48 hours of your collection date.

If tracking shows your parcel has been marked as “delivered” but you have not received it, please contact us immediately so we can assist you in investigating the issue with the delivery provider. All parcels are to be "delivered with a photo" that should be attached to your tracking number.
In the event of a stolen or missing package once it has been marked as delivered by the courier, the customer is liable to pay 50% of the full retail replacement value of the garment to assist with replacement if it can't be located by the customer.
To help prevent delivery issues, please inform us of any specific delivery instructions or requirements prior to dispatch.
We also offer a signature-required delivery option for an additional $3, which provides added security and helps reduce the risk of parcels being left unattended or stolen. If you would like this option, please DM us on instagram prior to your order being dispatched.

When hiring outside of our standard hire period of 3 days, this is considered extended hire.
If you plan on taking your rental on a plane (domestic or international), please ensure it is packed in your carry-on luggage. If it is placed in checked luggage and your baggage is delayed or lost, you will still be responsible for any late fees and/or full replacement fees (replacement fees will be charged if the luggage is not recovered within 2 weeks).